Privacy Policy

Privacy Policy

suhai is committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

Information We Collect

We collect personal information necessary to provide our services, including your name, contact details, medical history, and treatment records. We may also collect sensitive health information required for safe treatment delivery.

How We Use Your Information

Your personal information is used to provide and improve our services, communicate with you about appointments and aftercare, comply with legal and regulatory obligations, and process payments.

Storage & Security

We store your information securely using industry-standard encryption and access controls. Your medical records are retained in accordance with Australian healthcare record-keeping requirements.

Your Rights

You have the right to access, correct, or request deletion of your personal information. Contact us to make a request.

Cookies and tracking

Our website may use cookies and similar tools for analytics and advertising, such as Google Analytics, Google Ads, Meta and TikTok, when we have switched them on. Where we show a cookie banner you can accept all, reject non-essential cookies or choose by category, and you can change your choice at any time using the Cookie settings link in the footer. Essential cookies that keep the site working are always on. Some of these providers process data outside Australia; where that happens we take reasonable steps under APP 8 to ensure they handle it in line with the Australian Privacy Principles.

Contact

For privacy-related enquiries, please contact us through our website or visit the clinic in person.